Always On Pilot Program FAQ
A pilot program is a small, targeted offering used to test a new energy efficiency program design or technology and determine if energy savings within a customer segment is achievable. Pilot programs offer Avista a great opportunity to learn about our customers and what motivates you to participate in our offerings.
- Provide additional value from our smart meters by helping our customers identify the loads present in their home and how best to save energy on those loads.
- Determine which type of customer interaction results in the highest customer participation and energy savings.
Avista selected the top 1/3 of Always On users in our Washington service territory to participate in this pilot. If you were not selected as part of this group, you will not be able to participate.
Each appliance uses electricity in a unique manner - think of the usage like an appliance fingerprint. We detect and extract these "fingerprints" to determine how much energy your major appliances are consuming. This algorithm is commonly called “appliance itemization.”
Your always on baseline amount is calculated using the average of your last three billing cycles of always on electricity usage as calculated by our appliance itemization process.
The amounts displayed online are the most updated and accurate as they are derived from your actual usage patterns and may also refresh after you’ve completed your Home Profile Survey. Your monthly email update is calculated at a single point in time at the end of your previous billing cycle and does not account for shifts in usage pattern calculations.
We were unable to get an accurate always on reading from your electric usage. We have multiple controls in place to double check that the usage analysis we present to you is correct. One or more of the following controls was met when determining whether to present your appliance itemization to you:
- Your consumption was too low to get an accurate itemized reading. This occurs when the usage for a given appliance is below what is typical of it.
- Your consumption was too high to get an accurate itemized reading. This occurs when the usage for a given appliance exceeded what is typical of it.
- The consumption has too many gaps for that bill cycle where the readings are 0.
The pilot program will begin on July 1, 2022 and will continue through December 31, 2022. The length of the pilot is six months. Following the conclusion of the pilot, you will no longer receive monthly email communication or be enrolled in the Always On pilot program. Results of this pilot will be analyzed for potential consideration for future program development.
Follow the opt-out link on the bottom of your monthly emails.
Medical equipment, Radon and Smoke Detectors should not be unplugged as part of your always on usage reduction.
For additional information, send us an email or give us a call at (800) 227-9187.