Six tools every customer should know about

Avista serves electric and natural gas customers in eastern Washington and northern Idaho, and natural gas customers in southern and eastern Oregon. We value customers like you and want to ensure your experience with us is positive. As such, we’re committed to providing you with seamless and safe uninterrupted service and online Avista customer tools that will enrich your experience. From essentials like reporting energy and money-saving tips – to our Connections blog that features intriguing first-person stories from Avista customers and employees, we hope you’ll explore these online resources. 

Outage reporting 

Unplanned outages are most often caused by inclement weather such as lightning, strong winds, heavy rain, snow, ice, and even excessive heat and cold. And it’s common for severe weather conditions to cause trees to fall and knock out power lines. Report outages by calling us at (800) 227-9187 or using this form. 

Outage to-do list 

On this page, you’ll find everything you need to know to prepare for a power outage and how to stay safe should one occur. We hope you’ll take a few minutes to explore these resources now, so you’re ready later. 

Understanding your bill 

If you haven’t already done so, we encourage you to set up an account on to gain access to helpful tools and features that give you a deeper understanding of your energy use. You’ll find 24 months of billing history, a video on how to read your monthly bill, and tips for reducing winter utility bills. 

Avista Connections 

This unique section of our website includes six different categories to select from in the upper right corner drop-down list. Here is a brief summary of each. 

In Our Community: This eclectic section features stories about extraordinary residents who are making a difference, innovative local businesses from farmers markets to museums, and much more. 

Manage Your Energy: If you’re looking for DIY home energy savings tips, you’ve come to the right place. At Home with Lisa features many helpful DIY tricks and tips for reducing drafts, using power strips, and other nifty ways to save energy and money. 

Stay Safe: This section includes helpful tips for staying safe, as well as compelling stories about communities pulling together during disasters and customers who learned firsthand about safety issues such as carbon monoxide poisoning. 

Thrive Outdoors: Click on this category to discover intriguing natural treasures in the great Northwest – places where you can hike, bike, fish, admire art, or simply take in the panoramic and majestic beauty of our unique area of the country. 

Your Utility at Work: Did you know that substations reduce high voltage electricity from our transmission systems to the lower voltage electricity that is distributed to your home and local businesses? In the process, they improve reliability and reduce the cost of supplying your power. Or that one of our Spokane meter readers has awoken at 5 am and walked more than 50,000 miles in his career? These are just a few of the interesting insights you’ll discover in this section. 

Energy saving checklist 

Choose from a variety of handy tips on how to save energy for heating and cooling, water heaters, lighting, major appliances, electronics, and more. These include simple steps like blocking drafts, replacing washers on dripping faucets, unplugging devices, and using power strips. 

Fuel cost calculator 

Use our state-specific fuel cost comparison calculator to estimate your annual heating and water heating costs compared to alternative energy sources. If you know your home's square footage, number of occupants, and a few other variables, the estimate will be more accurate. 

We hope you find the resources highlighted in this blog helpful. Of course, if you ever have any questions or concerns, please call us at (800) 227-9187.

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  1. Energy Saving