Contact Us
Smell or hear a gas leak or need to report a downed power line? Call (800) 227-9187.
Have a question or need information about your account? There are many ways to get in touch with us and we'd love to hear from you.
Give us a call |
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| Residential customers: | (800) 227-9187 | Our phone lines are open: 7:00 am - 7:00 pm Monday - Friday 9:00 am - 5:00 pm on Saturdays |
| Business customers: | (800) 936-6629 | |
| Hearing impaired: | dial 711 | |
| Translation services: | (800) 227-9187 | |
Mailing address |
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| Bill payments may be mailed to
(or placed in the drop box) at: 1411 E. Mission Ave. Spokane, WA 99252-0001 |
Send all other correspondence to: Avista Utilities Customer Service, MSC-34 P.O. Box 3727 Spokane, WA 99220-3727 |
Email us
We'll get back to you within 2 business days (excluding holidays).
Thank you for contacting us!
Your email request has been submitted. You can expect a response from us within two business days, excluding holidays.
Find a Pay Station
Convenient pay stations and drop boxes are located in stores and business throughout your community.
Find a pay station
Call 811 Before You Dig
State law requires that you call at least 2 working days before you plan on digging, whether you're rototilling or doing serious excavation. It's for your safety!
Filing a Claim
If you have a loss for which Avista is responsible, we want to promptly and fairly compensate you for your loss.
File a claim