Avista works with trusted community action agencies across our service area to offer a variety of programs that help our customers manage their home energy use and costs. These include financial assistance, energy-saving upgrades, and billing support designed to meet the unique needs of households in both Idaho and Washington.
If you’re facing billing challenges or just want to explore your options, we want you to call us. We may have ways to help and can recommend services your local community agency may offer. You may be eligible for one-time grants, weatherization services, or flexible payment plans.
If you live in Washington, there’s also our My Energy Discount program – an ongoing monthly bill discount. This program provides support for two years at a time. As of October 1, 2025, income guidelines have increased in every Washington county Avista serves. That means more customers may now qualify, even if they didn’t before.
If you live in Idaho, your local community action agency can help you access energy bill assistance and other support programs tailored to your needs.
No matter where you live, we want to make sure you have the tools and support you need to stay comfortable and in control of your energy costs.
Visit myavista.com/assistance to learn more about the programs available to you.
Learn more about programs available