What to do when the power goes out

No one wants an unexpected power outage, but when the lights do go out, you may be able to save time by taking a few simple steps to restore your power.

Reset your circuit breakers. If you're the only one without power, part of your home is without power, or the power went off while you were using an appliance, there's a chance that a breaker could be tripped.


  1. Turn off or unplug all the devices that are plugged into the circuit.
  2. Locate your electrical panel, which holds the circuit breakers.
  3. Push the breaker all the way to the off position and then back to the on position to reset it.
  4. Turn the main breaker at the top of the panel box off and on twice. You will hear a clicking noise when you reset each breaker.

Reset your GFI outlets. If there is only a partial power outage affecting a small area of your home, only a few appliances, or specific outlets, then you should reset your GFI outlets. GFI outlets are located in rooms where there may be sinks and/or water. You may need to reset all the GFI outlets in your home to fix the problem.


  1. Press the reset button until it clicks.

If you're still without power, please report an outage online or by calling us. When something unexpected does occur, we appreciate the patience and understanding of our customers. Our crews work as quickly and safely as possible to restore service.

It's always a good idea to be prepared just in case of an outage. Additional supplies around the house such as, flashlights, blankets, bottled water, and extra batteries could come in very handy.

To learn more or to report an outage, visit us online or call us at (800) 227-9187.

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