Find all the answers to your first question: "When is my power coming back on?" Here's how we jump into action when an outage occurs, and how we estimate the length of time until you're up and running again.
Who gets power restored first?
1) Top priority: Facilities essential to the health and welfare of the community receive priority, like hospitals, health care providers, emergency services, public safety, water and sewage stations, and other vital community services.
2) Next: Areas where we can help the greatest number of people in the shortest period of time. Avista starts at the source of the power outage and works outward to restore electrical service. So, if we have a choice to restore 2,000 customers or 100 customers, the 2,000 customers get up and running first.
To learn more about how we restore power, watch our video.
How we estimate restoration times
During normal operations
If an outage occurs and weather isn't a factor, our system establishes an initial estimated restoration time based on historical data of post outage experience. Once a crew arrives on site and evaluates the situation, the estimated restoration time may be updated.
During storm operations
We follow five steps
When the forecast calls for storms, we schedule staffing and response coordination so we're ready to restore your power as soon as it is safe to do so.
- Assess the damage.
We specify estimated times of restorations only after we complete damage assessments.
- Begin restoration.
Once weather and safety conditions clear up, we focus on restoring power to critical infrastructure first, such as transmission lines and substations, and emergency facilities like hospitals. Assessments continue and restoration times are updated accordingly.
- Complete restoration.
If you still don't have power after you've confirmed it's been restored, check your equipment for these scenarios:
- Your overhead mast is bent and pulled away from the house, causing a wire to hang.
- A bent mast broke the fitting where the wire connects to your electric meter.
- A broken meter fitting caused an arc or burned meter socket.
If you received information that power has been restored in your area and your lights are still out, please contact Avista at (800) 227-9187.
Smell or hear a gas leak?
Call us immediately at (800) 227-9187.