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    Comfort Level Billing

    Divide your energy use into equal monthly payments

    Comfort Level Billing evens out the seasonal highs and lows of your bill by dividing your yearly energy use into equal monthly payments. Your overall energy expenses are not reduced, but you’ll know ahead of time exactly how much to pay no matter the season - making household budget planning that much easier.

    Enroll in Comfort Level Billing Calculate my bill amount
    You are currently enrolled in Comfort Level Billing.
    • Enrollment Date: {{ClbEnrollmentDate}}
    • Monthly Cost: {{MonthlyCost}}
    • Actual Account Balance: {{ActualAccountBalance}}
    Manage Account Settings

    Comfort Level Billing evens out the seasonal highs and lows of your bill by dividing your yearly energy use into equal monthly payments. Your overall energy expenses are not reduced, but you’ll know ahead of time exactly how much to pay no matter the season - making household budget planning that much easier.

    Enroll in Comfort Level Billing

    Payment Required to Enroll


    Pay your account balance now to enroll at:

    /month

    Comfort Level Billing

    Based on your average monthly bill

    Account Balance:
    Pay now
    Once you've paid your account balance, you will be able to enroll at this price.

    No Payment to Enroll


    Roll my balance of {{ clbData.CurrentBalance }} into the plan:

    /month

    Comfort Level Billing

    Average monthly bill + current account balance

    Based on your average monthly bill

    One-Click Enrollment
    Enroll now
    Your first Comfort Level Billing payment will be reflected on your next bill.

    Success! You are enrolled in Comfort Level Billing.

    Your first Comfort Level Billing payment will be reflected on your next bill.

    We have emailed you a confirmation of your Comfort Level Billing enrollment. If you have any questions, call (800) 227-9187 or email us at ask@myavista.com.

    Confirmation Number

    {{clbConfirmationNumber}}
    Enrollment is not available for your account Enroll in Comfort Level Billing Your Comfort Level Billing request is pending

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    It appears you have recently made a change to your Comfort Level Billing. Once we have finished processing your request, your enrollment or cancellation will be complete. Please check back later.

    How is my payment amount calculated?

    If you have a zero balance: We apply current energy prices to your energy usage over the past 12 months, then calculate an average. This average is your monthly Comfort Level Billing payment.

    Once you have enrolled, your next bill will display your new Comfort Level Billing payment. Your meter will still be read monthly and your account is still billed for your actual energy usage, but you will be asked to pay only your Comfort Level Billing amount. If your energy usage changes compared to last year, or energy prices change, we’ll adjust your payment accordingly and notify you. In addition, we’ll review your account quarterly and annually, and if there is any balance, it will be rolled into the next 12 month plan amount.

    If you have a current balance: We apply current energy prices to your energy usage over the past 12 months, then calculate an average. Next, we divide your current balance by 12. This 1/12th balance is added to the average and that total amount is your Comfort Level Billing plan amount. A down payment is required when enrolling with a balance.

    What if I change my mind?

    You can stop Comfort Level Billing at any time. If you stop Comfort Level Billing, or are unenrolled, you are still responsible for your actual account balance. You can monitor your actual account balance on your bill.

    Is my account eligible?

    With established usage history, your Comfort Level billing amount will be set at the best average for your usage and home. We recommend that you obtain 9 to 12 months of service at your current address before starting the plan.

    Not all accounts are eligible. Your account may not be eligible if:

    • You are a landlord, property manager, or a large commercial account.
    • Two or more bills are past due.
    • You have multiple accounts and there is an unpaid balance on one (or more) of the accounts.
    • You have an existing payment arrangement.
    • It is within three days of your next bill.

    Eligibility is checked at enrollment.

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