Comfort Level Billing
Divide your energy use into equal monthly payments
Comfort Level Billing evens out the seasonal highs and lows of your bill by dividing your yearly energy use into equal monthly payments. Your overall energy expenses are not reduced, but you’ll know ahead of time exactly how much to pay no matter the season – making household budget planning that much easier.
If you have a zero balance: We apply current energy prices to your energy usage over the past 12 months, then calculate an average. This average is your monthly Comfort Level Billing payment.
Once you have enrolled, your next bill will display your new Comfort Level Billing payment. Your meter will still be read monthly and your account is still billed for your actual energy usage, but you will be asked to pay only your Comfort Level Billing amount. If your energy usage changes compared to last year, or energy prices change, we’ll adjust your payment accordingly and notify you. In addition, we’ll review your account quarterly and annually, and if there is any balance, it will be rolled into the next 12 month plan amount.
If you have a current balance: We apply current energy prices to your energy usage over the past 12 months, then calculate an average. Next, we divide your current balance by 12. This 1/12th balance is added to the average and that total amount is your Comfort Level Billing plan amount. A down payment is required when enrolling with a balance.
You can stop Comfort Level Billing at any time. If you stop Comfort Level Billing, or are unenrolled, you are still responsible for your actual account balance and all energy you used during the plan. You can monitor your actual account balance on your bill.
With established usage history, your Comfort Level billing amount will be set at the best average for your usage and home. We recommend that you obtain 9 to 12 months of service at your current address before starting the plan.
Not all accounts are eligible. Your account may not be eligible if:
- You are a landlord, property manager, or a large commercial account.
- Two or more bills are past due.
- You have multiple accounts and there is an unpaid balance on one (or more) of the accounts.
- You have an existing payment arrangement.
- It is within three days of your next bill.
Eligibility is checked at enrollment.
Ready to enroll?
Register your account or sign in to enroll.