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        Spokane, WA ‍99252-0001
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    Claims Inquiry

    Get reimbursed if we accidentally damage your property.

    Mistakes happen. And if we make one, we'll compensate you quickly and fairly. We aim to reach a decision on your claim within 30 days of receipt. However, it may take longer, depending on the issue. When the investigation is complete, we'll call or send you a letter informing you of the outcome.

    How to submit a claim inquiry

    Download and complete a claim inquiry form (PDF)

    Include any supporting documentation. Examples that can support your claim include:

    • Property Damage — Detailed repair estimates and/or invoices or purchase records
    • Personal Injury — Copy of medical records and receipts
    • Lost Wages — Verification of lost time from your employer, payroll stubs showing your hourly or daily pay rate. The time you spend to pursue your claim is not eligible for compensation
    • Lost Revenues — Tax records and/or bank statements, payroll records, revenue and expense statements, sales receipts
    • Miscellaneous Losses — Hotel and restaurant receipts, car rental receipts
    • Food Spoilage* — An itemized list of the cost and type of spoiled perishable food, with receipts or other documentation

    * Food spoilage complaints based on the recommended guidelines from the U.S. Department of Agriculture
    - A fully stocked freezer will usually keep food frozen for two days after losing power.
    - A half-full freezer will usually keep food frozen about one day.
    - In the refrigerator, food will usually keep cold up to four hours if the door remains closed

    Send the information one of three ways:

    Email:
    claimsinquiry@avistacorp.com

    Fax:
    (509) 495-4962

    U.S. Mail:
    Avista Claims Department
    MSC 22, PO Box 3727
    Spokane, WA 99220-3727

    How we evaluate your claim

    We'll need to determine the following information:

    • How the incident happened
    • Confirmation it was caused by Avista
    • The extent of your damages
    • What's considered fair legal compensation

    An investigation will include:

    • Review of records
    • Interviews of employees or witnesses
    • Technical evaluation
    Responsibilities

    If you have suffered damages, we recommend you do the following:

    • Retain copies of all receipts for a full and accurate assessment of any loss or damage suffered
    • Minimize your damages such as obtaining ice to prevent food spoilage during extended outages
    • Make sure losses or expenses incurred because of an incident are not accumulating needlessly and are reasonable in relation to the loss

    We will not cover:

    • Weather-related conditions such as ice, wind, lightning, heat, snow
    • Animal contacts with equipment
    • Equipment failure
    • External causes such as motor vehicle accidents, trees, construction activity
    • Our Commitment
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    Report an electric outage

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    Furnace filter program

    Plant the right tree in the right place

    Rebates for your home

    Residential energy saving advice

    Shop for appliances

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    Become a supplier or contractor

    Business improvement case studies

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    Energy saving tips for your business

    Get personalized business help

    Washington Clean Buildings Standards

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    Beware of scams

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    Safety around dams

    Safety videos

    Tree pruning

    Wildfire resiliency

    Community

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    Beware of scams

    Meet up with us in the community

    Plan a trip along the river

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    Beware of scams

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    Give us a call

    Residential: (800) 227-9187

    Business: (800) 936-6629

    Hearing impaired: Dial 711

    Our phone lines are open

    7:00 am - 7:00 pm Monday - Friday

    9:00 am - 5:00 pm Saturday

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