Skip to main content
Avista Logo
Avista Star Burst
Search our site
  • Sign in
    Search our site
  • {{alertsCount}}
    {{data.CustomerName}}
    •  
      Your Profile
    •  
      Update contact info
    •  
      Update sign in info
    •  
      Notification center
      {{alertsCount}}
    •  
      Sign Out
    • Your Account
      •  
        Account Management
        Account Summary
        Your Enrollments
        Your Profile
        Alert Preferences
        Manage Rental Properties
        Text and Mobile App
        Customer News
        Connections Blog
         
        Your Bill
        Pay Your Bill
        View your usage
        Billing History
        Compare Your Bills
        Ways To Pay
        Manage Payments
        Comfort Level Billing
        Understand Your Bill
         
        Payment and energy assistance
        Payment Assistance by State
        Payment Arrangements
        Energy Assistance
        COVID-19 Customer Information
        New Customers
        Residential / Business
        Moving?
        Start / Stop / Transfer Service
        High / Low / Average

        Download our mobile app

        View account balances and due dates, access bill and payment history, view and report outages and more

        Learn more

    • Save Energy
      •  
        Residential
        Energy Saving Tips
        Rebates
        Energy Saving Tools
        Project Financing
        Energy Manager
         
        Business
        Energy Saving Advice
        Rebates
        Get Personalized Help
         
        Green Options
        My Clean Energy
        Go solar
        Renewable Natural Gas
        Community Renewable Options
        Electric Transportation
        Compressed Natural Gas

        Avista Marketplace

        Find the best price, energy efficiency information, consumer ratings, and buy all in one place.

        Shop now

    • Safety
      •  
        Call 811 Before You Dig
        Natural Gas Safety
        Safety Videos
        Tree Pruning
         
        Electric Safety
        Wildfire Resiliency
        Safety Around Dams
        Kid's Center
         
        Beware of Scams
        Emergency Responders
        Public Officials

        Call 811 before you dig

        State law requires you to call at least two working days before you dig

        Know what’s below

    • Outages
      •  
        Outage Report / Status
        Report an Electric Outage
        Check Status
        Outage Map
         
        Safety and Preparation
        Outage Center
         
        Text and Mobile App
        Alert Preferences

        Keep track of outages

        Outage information, including an outage map and an alert center, at your fingertips.

        Stay connected

    • About Us
      •  
        Avista At A Glance
        Our Company
        ESG/Corporate Responsibility
        Working at Avista
        Our Community
        Integrated Resource Planning
        FERC Standards of Conduct and Price Reporting
        Our Energy Mix
        Connections Blog
         
        Electric and Gas Service
        Rates and Tariffs
        Construction Services
        Become a Supplier or Contractor
        Smart Meters
         
         
        Environmental Stewardship
        Celebrate Our Rivers
        Our Commitment
        Climate Change
        Recreation
        Water Flow Information
    • Contact Us
      •  
        Give us a call

        Residential customers:
        (800) 227-9187


        Business customers:
        (800) 936-6629


        Hearing impaired:
        dial 711


        Our phone lines are open:
        7:00 am - 7:00 pm Monday - Friday
        9:00 am - 5:00 pm on Saturdays

         
        Email us

        We'll get back to you within 2 business days (excluding holidays).

        Send us an email


        Construction services

        Need gas or electric service to your property?

        Request a construction job


        Social Media
         
        Mailing address
        Bill payments may be mailed to (or placed in the drop box) at:
        1411 E. Mission Ave.
        Spokane, WA ‍99252-0001
        Downed power line? Damaged utility pole?

        Smell or hear a gas leak or need to report a downed power line?

        Call (800) 227-9187.

    ╳
    Account has a stopped service as of {{ data.AgreementStoppedDate }} View details
    Address: {{data.ServiceAddress[0].Value}} (other addresses)
    Account has a stopped service as of {{ data.AgreementStoppedDate }} View details
    Address: {{data.ServiceAddress[0].Value}} (other addresses)
    Too many failed attempts
    We're sorry, your account has been locked. For your security, please contact us at (800) 227-9187.
    Close

    Return to managed accounts

    Managed By: {{data.ManagerName}} and {{data.Managers.length - 1}} more

    Managers

    • {{manager.ManagerName}}
    Remove account manager
    Click Confirm below to remove the ability for this party to manage your account.
    {{clientManagerError}}
    Cancel

    Current Avista Projects & Investments In Your Area

    How we'll invest in communities in 2022

    Projected investments:

    More than $25 million on major projects in 2022 across all three states we serve. This investment is part of Avista's 20-year natural gas replacement program, which started in 2012. The program focuses on replacing hundreds of miles of natural gas pipeline installed prior to 1987.

    A short interruption of natural gas service may be required.

    If a piece of equipment or work is blocking your access to or from your residence, please notify the contractor and access will be provided as quickly as possible.

    2022 major projects

    Natural Gas Main Pipe Replacement

    Location: Coeur d'Alene, Idaho
    Project description: ~1.0 mile
    Construction season dates: Mid March - Mid October
    Contractor: NPL
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Jeff James.

    Location: Canyonville, Oregon
    Project description: 0.89 miles
    Construction season dates: Mid February - Mid November
    Contractor: Michels
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Casey O'Roark.

    Location: Dillard & Winston, Oregon
    Project description: 4.68 miles
    Construction season dates: Mid February - Mid November
    Contractor: Michels
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Casey O'Roark.

    Location: Glendale, Oregon
    Project description: 0.12 miles
    Construction season dates: Mid March/April - Mid November
    Contractor: Michels
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Casey O'Roark.

    Location: Medford, Oregon
    Project description: 2.3 miles
    Construction season dates: Mid February - Mid November
    Contractor: Michels
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Brody Leidecker.

    Location: Phoenix, Oregon
    Project description: 2 miles
    Construction season dates: Mid March - Mid November
    Contractor: Michels
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Brody Leidecker.

    Location: Riddle, Oregon
    Project description: 0.24 miles
    Construction season dates: Mid March - Mid November
    Contractor: Michels
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Casey O'Roark.

    Location: Talent, Oregon
    Project description: 2.36 miles
    Construction season dates: Mid March - Mid November
    Contractor: Michels
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Brody Leidecker.

    Location: South Hill, Spokane County, Washington
    Project description: 5.99 miles
    Construction season dates: Mid March - Mid October
    Contractor: NPL
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Ken Carvalho.

    Location: Lower South Hill (Phases 2-7), Spokane, Washington - Map 1, Map 2
    Project description: 2.32 miles
    Construction season dates: Mid March - Mid October
    Contractor: NPL
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Jeff James.

    Location: Kettle Falls & Colville, Washington - Map 1, Map 2, Map 3, Map 4
    Project description: 5.94 miles
    Construction season dates: Mid March - Mid October
    Contractor: NPL
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Cody Lee.

    Location: West Spokane Valley, Washington
    Project description: 5.26 miles
    Construction season dates: Mid March - Mid October
    Contractor: NPL
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Sandy Gerrells.

    2021 major projects

    Natural Gas Main Pipe Replacement

    Location: West Post Falls, Idaho
    Project description: 3.5 miles
    Construction season dates: April - August
    Contractor: NPL
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Jeff James.

    Location: Lewiston, Idaho
    Project description: 2 miles
    Construction season dates: February - March and November - December
    Contractor: NPL
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Ken Carvalho or Jeff James.

    Location: Klamath Falls - Altamont, Oregon
    Project description: 5.15 miles
    Construction season dates: April - October
    Contractor: Michels
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Brody Leidecker

    Location: Medford, Oregon - map 1, map 2, map 3
    Project description: 2.78 miles
    Construction season dates: January - March and October - December
    Contractor: Michels
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Casey O'Roark

    Location: NW Spokane (9 Mile), Washington
    Project description: 6.15 miles
    Construction season dates: April - October
    Contractor: NPL
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Cody Lee

    Location: South Hill (Ferris to High Drive), Spokane, Washington
    Project description: 6.5 miles
    Construction season dates: April - October
    Contractor: NPL
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Ken Carvalho

    Location: Spokane Downtown (North of I-90), Washington
    Project description: 0.50 miles
    Construction season dates: Mid-March - Mid-July
    Contractor: NPL
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Sandy Gerrells

    Location: Deer Park, Washington
    Project description: 1.07 miles
    Construction season dates: November - Mid-December
    Contractor: NPL
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Cody Lee

    Location: Eagle Point, Oregon
    Project description: 1.47 miles
    Construction season dates: September - December
    Contractor: Michels
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Casey O'Roark

    Location: Yale Road (Spokane, Washington)
    Project description: 0.57 miles
    Construction season dates: September - December
    Contractor: NPL
    If you have project questions, please call Avista at (800) 227-9187 and ask for the Construction Project Coordinator, Cody Lee

    What to expect if you're a customer affected by a main pipe project
    • You'll see Avista-authorized contractor installing new natural gas pipelines in public right-of-way, streets, and alleys throughout your neighborhood. Crew members and equipment should be easily identified.
    • You'll receive a letter from Avista regarding the planned work. Avista’s contractor will attempt to notify you at least two days to one week before we begin construction in your area. Notification may be by telephone, door hanger, or door to door contact.
    • As work approaches your home or business, a crew member will attempt to coordinate directly with you to arrange the service interruption and gas service relight.
    • Service to impacted meters will be turned off for a short period of time while we’re working on the natural gas pipeline in your specific area. When service is restored, qualified Avista personnel will safely relight appliances, such as your water heater.
    • If we cannot access your home when we’ve completed work in your area, we will leave a door hanger with instructions to contact us to make arrangements to relight and restore your service.
    • Reconnecting your existing gas service to the newly installed gas main will require the crew to excavate in the public right of way approximately 5 to 10 feet behind the curb.
    • Work areas will be returned to current condition, or better, with minimal environmental disturbance.
    • Our Commitment
    • Working at Avista
    • Integrated Resource Planning
    • Washington's Clean Energy Future
    • About Our Energy Mix
    • Our Rates and Tariffs
    • FERC Standards of Conduct and Price Reporting
    • Celebrate Our Rivers
    • Contact Us
    • Our Community
    • Construction Services
      • Natural Gas Availability
      • Requirements, Pricing, Permits
      • Development Criteria
      • Request a Construction Job
      • Current Avista Projects
      • Transmission Services
      • Street and Yard Light Programs
    • Smart Meters
    • Become a Supplier or Contractor
    Your account

    Account summary

    Get help paying your bill

    Make a payment

    New customer information

    Understand your bill

    Your enrollments

    Moving?

    High / Low / Average

    New customer information

    Start, stop, transfer service

    Outages

    Check outage status

    Outage map

    Plan ahead for a power outage

    Report an electric outage

    Your home

    Activities for kids

    Find a home improvement contractor

    Furnace filter program

    Plant the right tree in the right place

    Rebates for your home

    Residential energy saving advice

    Shop for appliances

    Your business

    Become a supplier or contractor

    Business improvement case studies

    Business rebates

    Energy saving tips for your business

    Get personalized business help

    Washington Clean Buildings Standards

    Safety

    Beware of scams

    Electric safety

    Natural gas safety

    Safety around dams

    Safety videos

    Tree pruning

    Wildfire resiliency

    Community

    Avista scholarships

    Beware of scams

    Meet up with us in the community

    Plan a trip along the river

    Green options

    Electric vehicles

    Go solar

    Renewable natural gas

    Support renewable energy

    Customer support

    Assistance programs

    Beware of scams

    File a claim

    Find a pay station

    Fuel cost comparison calculators

    Get help paying your bill

    Get services for your project

    New customer information

    About us

    About our energy mix

    Current Avista projects

    How we protect natural resources

    Meet your local managers

    Our commitment

    Rates and tariffs

    Give us a call

    Residential: (800) 227-9187

    Business: (800) 936-6629

    Hearing impaired: Dial 711

    Our phone lines are open

    7:00 am - 7:00 pm Monday - Friday

    9:00 am - 5:00 pm Saturday

    Mobile app

    Download on the
    App Store

    GET IT ON
    Google Play

    Your account

    Account summary

    Get help paying your bill

    Make a payment

    New customer information

    Understand your bill

    Your enrollments

    Moving?

    High / Low / Average

    New customer information

    Start, stop, transfer service

    Outages

    Check outage status

    Outage map

    Plan ahead for a power outage

    Report an electric outage

    Your home

    Activities for kids

    Find a home improvement contractor

    Furnace filter program

    Plant the right tree in the right place

    Rebates for your home

    Residential energy saving advice

    Shop for appliances

    Your business

    Become a supplier or contractor

    Business improvement case studies

    Business rebates

    Energy saving tips for your business

    Get personalized business help

    Washington Clean Buildings Standards

    Safety

    Beware of scams

    Electric safety

    Natural gas safety

    Safety around dams

    Safety videos

    Tree pruning

    Wildfire resiliency

    Community

    Avista scholarships

    Beware of scams

    Meet up with us in the community

    Plan a trip along the river

    Green options

    Electric vehicles

    Go solar

    Renewable natural gas

    Support renewable energy

    Customer support

    Assistance programs

    Beware of scams

    File a claim

    Find a pay station

    Fuel cost comparison calculators

    Get help paying your bill

    Get services for your project

    New customer information

    About us

    About our energy mix

    Current Avista projects

    How we protect natural resources

    Meet your local managers

    Our commitment

    Rates and tariffs

    Give us a call

    Residential: (800) 227-9187

    Business: (800) 936-6629

    Hearing impaired: Dial 711

    Our phone lines are open

    7:00 am - 7:00 pm Monday - Friday

    9:00 am - 5:00 pm Saturday

    Mobile app

    Download on the
    App Store

    GET IT ON
    Google Play

    Avista Logo
    Contact Us Careers Connections Blog Investors ESG/Corporate Responsibility Policies, Guidelines & Hotline

    ©2023 Avista Corporation. All Rights Reserved

    ©2023 Avista Corporation. All Rights Reserved