Skip to main content
Avista Logo
Avista Star Burst
Search our site
  • Sign in
    Search our site
  • {{alertsCount}}
    {{data.CustomerName}}
    •  
      Your Profile
    •  
      Update contact info
    •  
      Update sign in info
    •  
      Notification center
      {{alertsCount}}
    •  
      Sign Out
    • Your Account
      •  
        Account Management
        Account Summary
        Your Enrollments
        Your Profile
        Alert Preferences
        Manage Rental Properties
        Text and Mobile App
        Customer News
        Connections Blog
         
        Your Bill
        Pay Your Bill
        View your usage
        Billing History
        Compare Your Bills
        Ways To Pay
        Manage Payments
        Comfort Level Billing
        Understand Your Bill
         
        Payment and energy assistance
        Payment Assistance by State
        Payment Arrangements
        Energy Assistance
        New Customers
        Residential / Business
        Moving?
        Start / Stop / Transfer Service
        High / Low / Average

        Download our mobile app

        View account balances and due dates, access bill and payment history, view and report outages and more

        Learn more

    • Save Energy
      •  
        Residential
        Energy Saving Tips
        Rebates
        Energy Saving Tools
        Project Financing
        Energy Manager
         
        Business
        Energy Saving Tips
        Rebates
        Programs and Services
        Small Business Project Financing
        Find your Account Executive
         
        Green Options
        My Clean Energy
        Go solar
        Renewable Natural Gas
        Community Renewable Options
        Electric Transportation
        Compressed Natural Gas

        Avista Marketplace

        Find the best price, energy efficiency information, consumer ratings, and buy all in one place.

        Shop now

    • Safety
      •  
        Call 811 Before You Dig
        Natural Gas Safety
        Safety Videos
        Tree Pruning
         
        Electric Safety
        Wildfire Resiliency
        Safety Around Dams
        Kid's Center
         
        Beware of Scams
        Emergency Responders
        Public Officials

        Call 811 before you dig

        State law requires you to call at least two working days before you dig

        Know what’s below

    • Outages
      •  
        Outage Report / Status
        Report an Electric Outage
        Check Status
        Outage Map
         
        Safety and Preparation
        Outage Center
         
        Text and Mobile App
        Alert Preferences

        Keep track of outages

        Outage information, including an outage map and an alert center, at your fingertips.

        Stay connected

    • About Us
      •  
        Avista At A Glance
        Our Company
        ESG/Corporate Responsibility
        Working at Avista
        Our Community
        Integrated Resource Planning
        FERC Standards of Conduct and Price Reporting
        Our Energy Mix
        Connections Blog
         
        Electric and Gas Service
        Rates and Tariffs
        Construction Services
        Become a Supplier or Contractor
        Smart Meters
         
         
        Environmental Stewardship
        Celebrate Our Rivers
        Our Commitment
        Climate Change
        Recreation
        Water Flow Information
    • Contact Us
      •  
        Give us a call

        Residential customers:
        (800) 227-9187


        Business customers:
        (800) 936-6629


        Hearing impaired:
        dial 711


        Our phone lines are open:
        7:00 am - 7:00 pm Monday - Friday
        9:00 am - 5:00 pm on Saturdays

         
        Email us

        We'll get back to you within 2 business days (excluding holidays).

        Send us an email


        Construction services

        Need gas or electric service to your property?

        Request a construction job


        Social Media
         
        Mailing address
        Bill payments may be mailed to (or placed in the drop box) at:
        1411 E. Mission Ave.
        Spokane, WA ‍99252-0001
        Downed power line? Damaged utility pole?

        Smell or hear a gas leak or need to report a downed power line?

        Call (800) 227-9187.

    ╳
    Account has a stopped service as of {{ data.AgreementStoppedDate }} View details
    Address: {{data.ServiceAddress[0].Value}} (other addresses)
    Account has a stopped service as of {{ data.AgreementStoppedDate }} View details
    Address: {{data.ServiceAddress[0].Value}} (other addresses)
    Too many failed attempts
    We're sorry, your account has been locked. For your security, please contact us at (800) 227-9187.
    Close

    Return to managed accounts

    Managed By: {{data.ManagerName}} and {{data.Managers.length - 1}} more

    Managers

    • {{manager.ManagerName}}
    Remove account manager
    Click Confirm below to remove the ability for this party to manage your account.
    {{clientManagerError}}
    Cancel

    Electrical Safety Tips for Contractors

    How to keep your client's property safe from electrical issues

    What you need to know before you begin your contractor project:

    • Note where power lines are located before you get started on a project.
    • Stay at least 10 feet away from a power line if you're working with ladders, antennas, irrigation pipes, long-handled tools like tree pruners or other items. (It's federal law.)
    • Increase that distance an additional .4 inch for every 1,000 volts over 50,000.
    • Use someone as a spotter when you operate a backhoe, crane or other heavy construction equipment.
    • Don't assume a telephone or cable line on the ground is safe to move. It can be energized from somewhere else.

    Ask us to shut off service while you work, and learn the voltage of a line. Call us at (800) 227-9187.

    Learn more about natural gas and electric safe excavation in our neighborhood.

    What to do when trees get in the way

    • Don't try to handle tree branches tangled in our transmission or distribution lines.
    • The 10 feet rule applies if you do bring out a ladder or long-handled tool to prune a tree.
    • It's the homeowner’s responsibility to keep branches clear of power lines in their own yards.

    Use a professional tree trimmer to clear tree branches away from power lines.

    What to do if you hit a power line while in equipment.

    • Don’t panic if you’re operating equipment that contacts a line.
    • Stay in the vehicle or on the equipment until an Avista representative arrives and determines it's safe to exit.
    • Warn others to stay away.
    • If you must exit before Avista arrives, safely jump as far away from the vehicle or equipment as you can. Land with both feet together and shuffle away from the site. Be sure no part of your body touches the equipment and the ground at the same time.
    • Don’t return to the vehicle until someone from Avista says it’s safe.
    • Never attempt to rescue someone else in the same situation.

    Consider any contact with a power line an emergency situation, and call Avista right away.

    • Call 811 Before You Dig in Washington, Idaho, or Oregon
    • Safety Around Dams
    • Tree Pruning
    • We're doing more to protect against wildfires
    • Natural Gas Safety
    • Electric Safety
      • Residential
      • Contractors
      • Emergency Responders
      • Loggers
    • Beware of Scams
    • Emergency Responders
    • Public Officials
    • Safety Videos
    • Kid's Center
    Downed power line? Damaged utility pole?

    Downed power line? Damaged utility pole?

    Your account

    Account summary

    Get help paying your bill

    Make a payment

    New customer information

    Understand your bill

    Your enrollments

    Moving?

    High / Low / Average

    New customer information

    Start, stop, transfer service

    Outages

    Check outage status

    Outage map

    Plan ahead for a power outage

    Report an electric outage

    Your home

    Activities for kids

    Find a home improvement contractor

    Furnace filter program

    Plant the right tree in the right place

    Rebates for your home

    Residential energy saving advice

    Shop for appliances

    Your business

    Become a supplier or contractor

    Business improvement case studies

    Business rebates

    Energy saving tips for your business

    Get personalized business help

    Washington Clean Buildings Standards

    Safety

    Beware of scams

    Electric safety

    Natural gas safety

    Safety around dams

    Safety videos

    Tree pruning

    Wildfire resiliency

    Community

    Avista scholarships

    Beware of scams

    Meet up with us in the community

    Plan a trip along the river

    Green options

    Electric vehicles

    Go solar

    Renewable natural gas

    Support renewable energy

    Customer support

    Assistance programs

    Beware of scams

    File a claim

    Find a pay station

    Fuel cost comparison calculators

    Get help paying your bill

    Get services for your project

    New customer information

    About us

    About our energy mix

    Current Avista projects

    How we protect natural resources

    Meet your local managers

    Our commitment

    Rates and tariffs

    Give us a call

    Residential: (800) 227-9187

    Business: (800) 936-6629

    Hearing impaired: Dial 711

    Our phone lines are open

    7:00 am - 7:00 pm Monday - Friday

    9:00 am - 5:00 pm Saturday

    Mobile app
    Avista Apple Store Link Logo Avista Apple Store Link Logo Avista Play Store Link Logo Avista Play Store Link Logo
    Your account

    Account summary

    Get help paying your bill

    Make a payment

    New customer information

    Understand your bill

    Your enrollments

    Moving?

    High / Low / Average

    New customer information

    Start, stop, transfer service

    Outages

    Check outage status

    Outage map

    Plan ahead for a power outage

    Report an electric outage

    Your home

    Activities for kids

    Find a home improvement contractor

    Furnace filter program

    Plant the right tree in the right place

    Rebates for your home

    Residential energy saving advice

    Shop for appliances

    Your business

    Become a supplier or contractor

    Business improvement case studies

    Business rebates

    Energy saving tips for your business

    Get personalized business help

    Washington Clean Buildings Standards

    Safety

    Beware of scams

    Electric safety

    Natural gas safety

    Safety around dams

    Safety videos

    Tree pruning

    Wildfire resiliency

    Community

    Avista scholarships

    Beware of scams

    Meet up with us in the community

    Plan a trip along the river

    Green options

    Electric vehicles

    Go solar

    Renewable natural gas

    Support renewable energy

    Customer support

    Assistance programs

    Beware of scams

    File a claim

    Find a pay station

    Fuel cost comparison calculators

    Get help paying your bill

    Get services for your project

    New customer information

    About us

    About our energy mix

    Current Avista projects

    How we protect natural resources

    Meet your local managers

    Our commitment

    Rates and tariffs

    Give us a call

    Residential: (800) 227-9187

    Business: (800) 936-6629

    Hearing impaired: Dial 711

    Our phone lines are open

    7:00 am - 7:00 pm Monday - Friday

    9:00 am - 5:00 pm Saturday

    Mobile app
    Avista Apple Store Link Logo Avista Apple Store Link Logo Avista Play Store Link Logo Avista Play Store Link Logo
    Avista Logo
    Contact Us Careers Connections Blog Investors ESG/Corporate Responsibility Policies, Guidelines & Hotline

    ©2023 Avista Corporation. All Rights Reserved

    ©2023 Avista Corporation. All Rights Reserved