Smart Meter Opt Out
Today, more than half of all U.S. households now have smart meters – and Avista’s Washington customers are the latest to receive this technology.
Still, we respect your individual right to choose.
If you’re a residential customer, you may choose to opt out of having a smart meter installed at your home. This decision won’t allow you to take advantage of the numerous benefits which rely on two-way communication that come with smart meter technology.
Smart meter features and benefits
|Feature or benefit
|24/7 Access to Usage Information||Yes||No|
|Bill-to-date trend chart||Yes||No|
|Projected next bill||Yes||No|
|Remote service capabilities||Yes||No|
|Automatic outage detection||Yes||No|
|Ongoing monthly fee||Included||$5*|
|One-time fee if you opt out 31-days after smart meter was installed||Included||$75|
*Ongoing monthly fee is waived for income qualified customers
How to opt out
If you choose to opt out, the Washington Utilities and Transportation Commission (WUTC) approved the following qualifications and charges that will be added to your Avista bill:
- A $5 ongoing monthly fee to cover some of the cost of manually reading a residential non-smart meter
- Note: The $5 ongoing monthly fee is waived for income qualified customers
- A one-time $75 fee if you choose to opt out 31 days after a smart meter is already installed
- Residential customers who live in a single-family home or a multi-plex with four units or less qualify for opt out. The request must be made by the Avista customer of record (family members, neighbors or landlords cannot act on behalf of another customer).
For your convenience, there are multiple ways to opt out of receiving a smart meter:
- If you meet the qualifications, please complete and sign the application form and submit it to Avista.
- Scan or take a photo of it and email it to email@example.com
- Mail it to Avista at:
Attn: Opt Out
1411 E. Mission Ave.
Spokane, WA 99202
- FAX it to Avista at 509-777-9650
- We must receive your signed form in order to formally complete the opt-out process. If we don’t receive your completed and signed form, it may result in you receiving a standard smart meter.
- You may also contact our Call Center at 1-800-227-9187 and one of our representatives can assist you.
Opt out frequently asked questions
As a residential customer, you may choose to opt out by calling us at 1-800-227-9187 for details. You can also download, complete and sign the online Opt Out application form and return it to Avista.
Residential customers who live in a single-family home or a multi-plex with four units or less. The request must be made by the Avista customer of record (family members, neighbors or landlords cannot act on behalf of another customer).
Yes, the Washington Utilities and Transportation Commission approved an Opt Out Pilot Program that will run for two years. A $5 ongoing monthly fee that covers some of the costs to manually read your meter will be charged from March 2019 through November 2020 of the pilot period. At the conclusion of the temporary pilot, the ongoing permanent monthly fee amount could increase if the Commission determines that the administrative costs exceed the current pilot fee.
Like many other utilities across the country, Avista’s standard for metering is now transitioning to smart meters. The WUTC has determined that those customers who choose the non-standard service should pay for some of the costs for non-standard service. The ongoing monthly fee covers some of the costs to manually read your meter and the associated operational and billing activities.
We will manually read your meter once per quarter. We will estimate the other months in between based on your previous usage during the same time period last year.
Customers who choose to opt out during Phase 1 of the deployment period can temporarily keep their existing meter. However, when Phase 2 deployment begins in March 2019, opt-out customers will receive a new non-communicating digital meter. This digital meter will have the communication capabilities turned “off” and will be clearly marked as an opt-out meter.