Stop service

If you need to stop service because you're moving out of Avista's service area, you've come to the right place.

(If you're moving to another location within the Avista service area, you actually want to transfer your service.)

To stop service and close your account, please have the following information available:

The date you want to stop the service
Your forwarding mailing address

Account number

If you need to stop service because you're moving out of Avista's service area, you've come to the right place.

(If you're moving to another location within the Avista service area, you actually want to transfer your service.)

Finally, if you have an online account, please sign in before continuing. If you don't, it's okay – we'll just ask for a little more info from you upfront!

Find my Avista account

Please enter the information below so we can locate your account.

Enter your account number.

Stop service details

Account number

We apologize for the inconvenience, but we are unable to stop service online for customers with multiple premises. Please call us at (800) 227-9187 and we'll be happy to stop service for you over the phone. Thank you for your understanding.

The automated ability to Stop Service over the web is not available for this account. Please call (800) 227-9187 and a Customer Service Representative will be happy to assist you.

It's been a pleasure serving you! We were previously notified to stop service at this Service Address, and it was closed as of {{closedDate || pendingClosedDate}}. If you would like to change this information, please contact Avista Customer Service at (800) 227-9187 to answer your questions or update your account.

It's been a pleasure serving you! We were previously notified to stop service at this Service Address, and it will close as of {{closedDate || pendingClosedDate}}. If you would like to change this information, please contact Avista Customer Service at (800) 227-9187 to answer your questions or update your account.

It's been a pleasure serving you! We were previously notified to stop service at this Service Address, and our records indicate that it has been stopped. If you would like to change this information, please contact Avista Customer Service at (800) 227-9187 to answer your questions or update your account.

We apologize for the inconvenience, but we are unable to stop service online for customers with street light premises. Please call us at (800) 227-9187 and we'll be happy to stop service for you over the phone. Thank you for your understanding.

Choose dates for service transfer

Stop service date

When would you like to stop service at

{{selectedPremise.FullAddressLine}}

{{selectedPremise.CityStateZip}}

The date you enter should be the last day you are responsible for the Avista service. Service may be disconnected as early as 8:00 am on that date.
Mailing address:
1. Use existing mailing address
  {{accountInfo.MailingAddress.AddressLine1}}
  {{accountInfo.MailingAddress.AddressLine2}}
  {{accountInfo.MailingAddress.AddressLine3}}
  {{accountInfo.MailingAddress.CityName}}, {{accountInfo.MailingAddress.State}} {{accountInfo.MailingAddress.ZipCode}}
2. Enter new mailing address
  
  Mailing address: - Successfully updated!
  An error has occurred. We’re sorry for the inconvenience. Please try again or contact Customer Service at (800) 227-9187.
Your new phone number

Please give us a phone number where we can reach you after you move. We will only use this number if your closing bill is returned or there's important information about your closed account we need to tell you.
Phone number: *Required

{{accountInfo.Customers[0].PrimaryPhoneNumber | tel}}

Phone number:
Credit reference:

Congratulations! You've built an excellent credit rating on your Avista account. Would you like a credit reference for your next utility? If so, we'd be happy to email one to you.

Would you like a credit reference for your next utility?
1. Yes
  1. Email address
2. No

Confirm your stop service request information

Please confirm the following information so we can correctly stop service at {{stopAddress}}. If it is correct, submit. If not, you may return to the previous screen to edit whatever you need to.

Confirm the following information

Stop service details
Stop service at current address on:

{{stopServiceDate}}
Forwarding address:

{{accountInfo.MailingAddress.AddressLine1}}
{{accountInfo.MailingAddress.AddressLine2}}
{{accountInfo.MailingAddress.AddressLine3}}
{{accountInfo.MailingAddress.CityName}}, {{accountInfo.MailingAddress.State}} {{accountInfo.MailingAddress.ZipCode}}

{{info.address.addressSpecial}}
{{info.address.address}} {{info.address.address2}}
{{info.address.city}}, {{info.address.state}} {{info.address.zip}}
Phone number:

{{accountInfo.Customers[0].PrimaryPhoneNumber | tel}}
Credit reference:

Yes

No
Email address

{{accountInfo.Customers[0].NotificationEmail}}

Success!

Your request to stop service and close your Avista account at {{stopAddress}} has been submitted. Your confirmation number for this request is {{confirmationNumber}}. Thank you for your business, and good luck with your move!

Final bill payment

Because you’re enrolled in our Automatic Payment Service, your final bill will be paid automatically; you don’t need to do a thing!

Go to your account

Too many failed attempts

We're sorry, your account has been locked. For your security, please contact us at (800) 227-9187.

Managers