Transfer service

If you are moving from one location to another within Avista's service area, we've made it easy to stop service at your old address and start it at your new address in one fell swoop. Just complete the next few steps and you'll be good to go in no time.

To transfer your service, you'll need to have the following information available:
- Stop date for your current service, and start date for your new service
- A forwarding mailing address
- Co-customer information (if applicable), such as name, SSN, email address, and phone number

Find my Avista account

Please enter the information below so we can locate your account.

Enter your account number.

We’re sorry, we aren’t able to locate your address but please continue the process and we will contact you within two business days. Otherwise, feel free to call us at (800) 227-9187 and a Customer Service Representative will help you start service.

Applicant must be financially responsible for service

Move from

Move to

Your information

Additional options

Review & submit

Transfer service is not available

We’re sorry, but we are unable to transfer your service online. To Start Service, please feel free to call us at (800) 227-9187.

We’re sorry, but we are unable to transfer your service because a stop already exists. You can start service online or call us at (800) 227-9187.

Transfer service details

Move from

When should we stop service at this address?
The date you enter should be the last day you are responsible for the Avista service. Service may be disconnected as early as 8:00 am on that date.
Address you're moving from:

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{{selectedPremise.CityStateZip}}

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{{a.CityStateZip}}
Pending stop already exists Stop already exists

Transfer service details

Move to

Choose address and start date for new service.

When should we start service?
What is your new service address?

If you don’t see your service address here, you can click previous and provide more information or you can click I don’t see my address.

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{{a.City}}, {{a.State}} {{a.PostalCode}}

Setup your account details

Please enter contact information for the person responsible for the account.

Complete your transfer service request

Account type
Account type cannot be changed due to the zoning of the service address
Residential
Business

First name

Last name
Email address
Phone number

Alternate phone number (Optional)
Last 4 of Social Security

Date of birth
Please enter a valid date of birth Please enter a valid date of birth You should be at least 18 years to transfer the service

Business name

Email address
Phone number

Alternate phone number (Optional)
1. Tax payer ID
2. EIN / Federal Tax ID Format: xx-xxxxxxx
  
  EIN is not valid
3. UBI Format: xxx-xxx-xxx
  
  UBI is not valid
Business contact name

Business contact phone number

Mailing address

Use new service address
{{FullAddressToDisplay}}
{{address.city}}, {{address.state}} {{address.zip}}
Enter new mailing address

Additional options

Paperless Billing

Simplify and streamline with online billing. With Paperless Billing, we'll automatically let you know when your statement is ready to view.

With Paperless Billing, we'll automatically let you know when your statement is ready to view.

Enroll in paperless billing

Review & submit

Please review all of your entered information to make sure it is correct. If you need to change anything, use the previous link below. If it looks good, complete your start service request by clicking submit.

An error has occurred. We’re sorry for the inconvenience. Please try again or contact Customer Service at (800) 227-9187.

Stop service address

Stop service date

Start service address

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{{model.ServiceCity}}, {{model.ServiceState}} {{model.ServiceZip}}

Start service date

Account details

Account type

First and last name

Business name

Email address

Phone number

Alternate phone number

Last 4 of Social Security

Date of birth

Tax payer ID

Business contact name

Business contact phone number

Mailing address

{{model.MailingAddress}} {{model.MailingAddress2}}
{{model.MailingCity}}, {{model.MailingState}} {{model.MailingZip}}

Co-customer

First and last name

Email address

Phone number

Alternate phone number

Last 4 of Social Security

Date of birth

Additional options

Enroll in paperless billing

Yes

Deposit

Deposit may be required after customer service reviews your new account.

Thank you!

Your request to transfer service from {{selectedPremise.FullAddressLine}}, {{selectedPremise.CityStateZip}} to {{address.address}} {{address.address2}}, {{address.city}}, {{address.state}} {{address.zip}} has been successfully submitted. Please allow up to 2 business days to process your request.You will receive a confirmation email with your account number when the process is complete If we have questions, we will contact you shortly. If you have any questions in the meantime, feel free to call us at (800) 227-9187. We look forward to serving you!

Just one more step to register your account

High / Low / Average

View the amount of the highest, lowest, and average bill amounts for the last 12 months at this address.

Averages are based on the last 12 months. Billing periods may vary, resulting in missing or duplicate bills in a single month. Recent bill corrections may not be reflected.

Add up to three addresses to compare.

Averages are based on the last 12 months. Billing periods may vary, resulting in missing or duplicate bills in a single month. Recent bill corrections may not be reflected. The values presented here are approximations and may not be reflective of your usage and/or rate schedule.

Existing New

{{premise.premiseInfo}} Remove

Free residential service to help you save time with your move.

Avista’s partner, Porch, saves you time by setting up your new accounts at other service providers, and it’s free.

Woman reading the Porch website on a laptop with moving boxes scattered around her living room

We know how to make your move easier! Sign up for Porch today for your own personal Moving Concierge and free moving checklist .

Get free moving help

Internet – up to 2 hours saved, compare costs and speeds of Internet Providers available at your new address

Mail Forwarding – up to 2 hours saved, by using our portal customers no longer have to drive to USPS and wait in line

Security – up to 30 minutes saved with little to no hold times, we have a dedicated line with ADT and ALDER

Others – the mover dashboard allows you to access rates from all major providers instantly, including, television, phone, and rental insurance

Enter your email and set a password.

Just one more step to register your Avista account

When you register your account you can make payments faster, get important information about your account and sign up for outage alerts. Stay in the know, sign up today.

Select customer:

Please select your name from the following list.

Please select your name from the following list.
1. {{customer.Name}}
  
  (This customer is already registered.) Sign in

Email address:
Confirm email address:

By clicking on Register Account, you agree to Avista’s

Policies and Guidelines.

You're almost done!

Please check your email for the verification link to complete your registration process. If you don't receive the email shortly, check your junk or spam folder. If it’s not there, please contact us at (800) 227-9187.