Late payment and shut off information
It’s important that you pay your bill by the due date but we understand this isn’t always possible. If you are unable to pay your bill on time, payment will be considered late and you may receive a past due notice with the possibility of a late payment fee.
If your account remains past due, it will be scheduled for shut off.
If you can only pay part of your bill, that’s fine by us. However, if you do not pay the total amount due by your due date, you may receive a past due notice. A partial payment does not prevent a late payment fee.
Call us at (800) 227-9187 to discuss what options may be available to you.
If your account is past due, we will mail a paper notice to your address. If your bill continues to go unpaid, you will be scheduled for shut off and we will mail you a second paper notice and call you.
If you have a medical emergency, we will postpone termination of service, upon notification for a grace period of five business days, during which time a written certification from a qualified medical professional must be received.
Upon receipt of a certificate by a licensed physician or public health official, termination of your service will be postponed for 30 days.
If you qualify, you may obtain a medical certificate from a qualified medical professional. The certificate must state that shutting off your natural gas service would significantly endanger your physical health or a member of your household.
The qualified medical professional who gives you the certificate may call us over the phone, but must send a confirmation letter within 14 days. The certificate is valid for the length of the illness or a maximum of six months. You will be required to agree to a time-payment agreement for the overdue balance.
If you received a shut off notice, call us at (800) 227-9187 and we can discuss what payment options may be available to you.
If you would like to make a payment, you can pay online immediately. You then need to call us at (800) 227-9187 to request reconnection of your service. As you are still responsible for the balance that was on the account when it was shut off, we will discuss payment options with you. You may be required to pay a deposit in addition to a reconnection fee. If you’d like to use a different payment method, call us at (800) 227-9187 to discuss what options and next steps may be available to you.
If your service is shut off, give us a call at (800) 227-9187 to request reconnection of service. As you are still responsible for the balance that was on the account when it was shut off, we will discuss payment options with you. You may be required to pay a deposit in addition to a reconnection fee. Most requests for reconnection of service made during the hours of 7:00 a.m. – 7:00 p.m., Monday – Friday, will be completed the same day. Reconnects requested after 7:00 p.m., on a weekend, or on a holiday will be completed the next day.
Payments made at pay stations take 3-4 days to post to your account. If you have already sent your payment, please notify us.