Assistance for your business
We’re here for you
We understand that times have been tough and you may be struggling to make ends meet.
We’d like to help you make plans for your account balance. While disconnects are temporarily on hold, your balance is growing and it’s important to plan for the future.
If you're experiencing economic hardship, we need to hear from you, so please call us. We are here to provide advice and services to help, including:
- Setting payment arrangements
- Offering energy savings tips
- Providing references to existing state and federal resources
- Emergency Payment Plans
Commissions from each state have allowed for varying payment arrangements. Please reach out to make specific arrangements for your business.
Ways to Connect with Us
- Call (800) 936-6629
- Email us at firstname.lastname@example.org
- Direct Message on Facebook/AvistaUtilities
Washington and Idaho Business Customers
Self-Service Options Online
Financial help available from Washington state grants and loans for our Washington members
Applications are open this week for a new round of small business grants, part of $100 million in CARES Act funds being used to support small employers in Washington. A total of $50 million will be available for grants of up to $20,000 each, with a focus on businesses most impacted by the current public health measures or who have experienced significant cumulative impacts. Loans are also available.
Application information available at www.commerce.wa.gov/bizgrants
Oregon Business Customers
Effective December 1, 2020, the Oregon Public Utilities Commission (OPUC) approved the restart of collections including the disconnection of service for non-payment and late fees for business customers. We can help business owners who are impacted by COVID-19 and we have options, including:
- Flexible, six-month payment arrangements with a 10% down payment
- Short term pay plans
Please reach out to us at (800) 936-6629 to discuss and make arrangements.
For our business customers, we have prepared savings tips and building shutdown checklists.