Washington assistance
Disconnections for non-payment resume October 1.
Effective July 2, 2021, the Washington Utilities and Transportation Commission (WUTC) approved the resumption of collection activities, including the disconnection of service for non-payment resuming October 1, 2021. (With this change, Avista will not resume charging deposits and reconnect fees until after January 21, 2022.)
For more information, please read this letter, available in both English and Spanish.
This means it is more important than ever to contact us if your account is past due.
We understand many of our customers continue to experience financial difficulties due to the COVID-19 pandemic and we want to work with you to keep your services connected. Avista Customer Service Representatives are here to help set up payment arrangements or to connect you with bill assistance or other services that may help you manage your bill. Without these arrangements, future interruption of service could occur.
Residential customers
The pandemic has been financially hard on many. Avista cares and is doing something about it—by providing COVID-19 debt-relief grants to help residential customers who are behind on their energy bills.
If you have a past-due balance, you may qualify to receive funds to pay some or all of what you owe. The grants are available through September 30, 2022 or until funding runs out—whichever occurs first. So please, call us today.
Washington residential resources
- Financial Resources for Washington Residents
- Spokane County Department of Emergency Management
- Essential Home Repair Services
- SNAP Rental Assistance
Ways to Connect with Us
- Call (800) 227-9187
- Email us at askavista@myavista.com
- Direct message on Facebook.com/AvistaUtilities
Payment options
You can reach us to report outages or natural gas odors, make payments and conduct additional business in a number of ways, including:
- Online at myavista.com
- Mobile app: Download our mobile app
- Phone: (800) 227-9187
- Report outages by text: text OUT to AVISTA (284-782)
- Pay by text: text PAY to AVISTA (284-782)
- Pay stations: Find a pay station. Please note, these are individual businesses and subject to closure. Confirm availability before you visit.
- Pay by Mail: Avista Utilities
1411 E. Mission Ave
Spokane, WA 99252-0001
Learn more about billing and payment options and other ways to help manage your energy bill.
Our online payment arrangements tool allows you to choose a payment plan that works best for you and can include applying an existing deposit, if applicable. Sign in and make arrangements.
Business customers
Financial help available from Washington state grants and loans for our Washington customers
For more information on a variety of programs available to small businesses in the state of Washington, please visit www.commerce.wa.gov/bizgrants
Payment options
- Payment arrangements
- Online payments - Free through checking or savings accounts
Business resources
For our business customers, we have prepared savings tips and building shutdown checklists.
