Washington assistance and resources
Get an ongoing monthly bill discount.
My Energy Discount – Washington
Nearly 1 in 3 Washington Avista customers qualify for our monthly bill discount program. Discount amounts are based on household size and annual income and last for two years. With higher income limits than other programs, more people are eligible. Plus, participants can still receive other energy assistance and services from local community action agencies.
Applying is quick and easy with no paperwork required.
Find billing and payment options
Billing options
Comfort Level Billing
Even out your bills throughout the year by dividing your yearly usage into 12 equal monthly payments. Estimate your Comfort Level Billing plan amount online.
Preferred Due Date
Align your bill’s due date with your payday. Give us a call to discuss options.
Payment Arrangements
Set up a payment plan that works for you by signing in online. Business customers in need can contact our business team at (800) 936-6629 to discuss available options.
Some restrictions may apply.
Payment assistance
Need Immediate Help?
Hardship Grants may be available through local community action agencies. Find and contact yours to learn more.
Need Help Catching Up?
Income-qualified customers can take advantage of Past Due Balance Programs offered by our Past Due Balance Programs. Give us a call at (800) 227-9187 to discuss options.
Need Ongoing Help?
Income-qualified customers can get a lower bill every month for two years with our My Energy Discount – Washington program. Discounts are based on household size and income. See if you're eligible and apply here.
Some restrictions may apply.
Additional help may be available through your local community action agency.
These agencies may also be able to help you with home weatherization, heating system improvements, rental and financial assistance, food and transportation coupons, tax preparation, and more. Enter your zip code below to find an agency near you.
Enter your zip code and click the Search button to see your nearest agency.
We did not locate any agencies within the zip code you provided. Please call 211 for additional resources in your area.
Other resources
- Energy saving programs and services: Find ways to save money and reduce your energy usage. Get cash rebates for energy-efficiency upgrades, take a home profile survey to understand how your home uses energy, watch do-it-yourself videos for low-cost and no-cost energy saving projects, and more.
- Contact 2-1-1: A free and confidential information and local referral network for assistance with food, housing, employment, healthcare, counseling, and other needs.
- LIHEAP Eligibility Tool: See if you qualify for the federal low-income home energy assistance program.
Project Share is a community-wide, donation-based program that helps people during emergencies or tough times. It provides grants to assist with energy costs, regardless of whether you’re an Avista customer or not. These grants can be used to heat your home using different fuels like natural gas, electricity, propane, wood, or coal.
When you donate to Project Share, 100% of your contribution goes directly to local community action agencies, who then distribute it to those who qualify for assistance.
You can learn more about the program and make a donation by giving a one-time gift at Give to Project Share. If preferred, you can also choose to donate monthly by adding an ongoing Project Share Pledge to your Avista bill. If you’d like to donate by check, simply mail it to Project Share, PO Box 3727 MSC-57, Spokane, WA 99220.
