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        Spokane, WA ‍99252-0001
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    Washington assistance

    Residential customers

    The pandemic has been financially hard on many. Avista cares and is doing something about it—by providing COVID-19 debt-relief grants to help residential customers who are behind on their energy bills.

    If you have a past-due balance, you may qualify to receive funds to pay some or all of what you owe. The grants are available through September 30, 2022 or until funding runs out—whichever occurs first. So please, call us today.

    Washington residential resources

    • Financial Resources for Washington Residents
    • Spokane County Department of Emergency Management
    • Essential Home Repair Services

    Ways to Connect with Us

    • Call (800) 227-9187
    • Email us at askavista@myavista.com
    • Direct message on Facebook.com/AvistaUtilities

    Payment options

    Self-service and payment information

    You can reach us to report outages or natural gas odors, make payments and conduct additional business in a number of ways, including:

    • Online at myavista.com
    • Mobile app: Download our mobile app
    • Phone: (800) 227-9187
    • Report outages by text: text OUT to AVISTA (284-782)
    • Pay by text: text PAY to AVISTA (284-782)
    • Pay stations: Find a pay station. Please note, these are individual businesses and subject to closure. Confirm availability before you visit.
    • Pay by Mail: Avista Utilities
      1411 E. Mission Ave
      Spokane, WA 99252-0001

    Learn more about billing and payment options and other ways to help manage your energy bill.

    Comfort Level Billing
    Comfort Level Billing evens out the seasonal highs and lows of your bill by dividing your yearly energy use into equal monthly payments. Your overall energy expenses are not reduced, but you’ll know ahead of time exactly how much to pay no matter the season - making household budget planning that much easier. 
    Payment arrangements

    Our online payment arrangements tool allows you to choose a payment plan that works best for you and can include applying an existing deposit, if applicable. Sign in and make arrangements.

    Beware of scams

    Don’t fall for scams. The World Health Organization (WHO) has warned that scammers are taking advantage of the COVID-19 outbreak to send phishing emails, texts and social media posts. Be on the lookout for these links or attachments. For the most up-to-date facts, visit the CDC or WHO.

    Business customers

    Financial help available from Washington state grants and loans for our Washington customers

    For more information on a variety of programs available to small businesses in the state of Washington, please visit www.commerce.wa.gov/bizgrants

    Payment options

    • Payment arrangements
    • Online payments - Free through checking or savings accounts

    Business resources

    For our business customers, we have prepared savings tips and building shutdown checklists.

    • Preparations checklist for workforce re-entry (PDF)
    • Energy saving tips for closing buildings (PDF)
    • Building shutdown checklist (PDF)
    • HVAC system changes (PDF)
    • House to Home energy saving tips for business owners
    • Washington small business resources (PDF)
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