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        1411 E. Mission Ave.
        Spokane, WA ‍99252-0001
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    Oregon assistance

    Residential customers

    We understand many of our customers continue to experience financial difficulties and we want to work with you to keep your services connected. Avista Customer Service Representatives are here to help set up payment arrangements or to connect you with bill assistance or other services that may help you manage your bill. Without these arrangements, future interruption of service could occur.

    Oregon residential resources

    • Oregon Telephone Assistance
    • Oregon emergency rental assistance program
    • Oregon customers with past due balances are eligible for levelized payment plans or equal pay arrearage plans. Please see Comfort Level Billing or call us at (800) 227-9187 for more information.

    Ways to Connect with Us

    • Call (800) 227-9187
    • Email us at askavista@myavista.com
    • Direct message on Facebook.com/AvistaUtilities

    Payment options

    Self-service and payment information

    You can reach us to report outages or natural gas odors, make payments and conduct additional business in a number of ways, including:

    • Online at myavista.com
    • Mobile app: Download our mobile app
    • Phone: (800) 227-9187
    • Report outages by text: text OUT to AVISTA (284-782)
    • Pay by text: text PAY to AVISTA (284-782)
    • Pay stations: Find a pay station. Please note, these are individual businesses and subject to closure. Confirm availability before you visit.
    • Pay by Mail: Avista Utilities
      1411 E. Mission Ave
      Spokane, WA 99252-0001

    Learn more about billing and payment options and other ways to help manage your energy bill.

    Comfort Level Billing
    Comfort Level Billing evens out the seasonal highs and lows of your bill by dividing your yearly energy use into equal monthly payments. Your overall energy expenses are not reduced, but you’ll know ahead of time exactly how much to pay no matter the season - making household budget planning that much easier. 
    Payment arrangements

    Our online payment arrangements tool allows you to choose a payment plan that works best for you and can include applying an existing deposit, if applicable. Sign in and make arrangements.

    Beware of scams

    Don’t fall for scams. The World Health Organization (WHO) has warned that scammers are taking advantage of the COVID-19 outbreak to send phishing emails, texts and social media posts. Be on the lookout for these links or attachments. For the most up-to-date facts, visit the CDC or WHO.

    Business customers

    We have options for business customers, including:

    • Flexible, six-month payment arrangements with a 10% down payment
    • Short term pay plans

    Please reach out to us at (800) 936-6629 to discuss and make arrangements.

    Business resources

    For our business customers, we have prepared savings tips and building shutdown checklists.

    • Preparations checklist for workforce re-entry (PDF)
    • Energy saving tips for closing buildings (PDF)
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    • Oregon small business resources (PDF)
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